Refund Policy
Last updated: June 30, 2026
This Refund Policy explains the refund terms for YR Menu subscriptions, setup fees and related SaaS services.
1. General refund period
YR Menu customers may request a refund within 7 days from the payment date. Refund requests must be sent to info@yrmenu.com.
2. Refundable cases
| Situation | Refund eligibility | Explanation |
|---|---|---|
| New subscription | May be eligible | Reviewed if requested within 7 days from the payment date. |
| Service could not be activated technically | May be eligible | The issue must be caused by YR Menu and not resolved within a reasonable time. |
| Accidental double payment | Eligible | After verification, the duplicate payment is refunded or credited to the next period. |
| Used subscription period | Usually not eligible | After the 7-day period, refunds for an active used subscription period are generally not provided. |
| Custom development, custom design or setup service | Depends on the case | If work has started or been delivered, the payment may be non-refundable. |
3. Subscription cancellation
The customer may cancel the subscription at any time. Cancellation stops future renewals. Unless otherwise agreed in writing, the customer continues to access the service until the end of the current paid period.
4. Taxes and transaction fees
The refundable amount may depend on the payment provider, bank, card network, tax law and billing country. Uzbekistan VAT/QQS may apply for Uzbekistan billing, and international payments may be subject to the Turkish payment system and applicable tax rules.
5. Refund by payment method
Refunds are made to the original payment method where possible. Payments through Octobank, bank transfer, Iyzico or future Stripe processing may take time depending on the payment provider and bank.
6. Required information for refund requests
A refund request should include business name, payment date, payment method, invoice or transaction reference, reason for the request and contact details. Missing information may delay the review process.
7. Non-refundable cases
Refunds are not guaranteed for wrong menu data, incorrect prices, allergen mistakes, content errors, AI translations approved by the customer, third-party internet issues, customer device issues or unrelated third-party service issues.
8. Promotions and discounts
Promotional, discounted or special-offer subscriptions may have different refund terms. If specific campaign terms are shown on the offer page, those terms apply.
9. Policy changes
This Refund Policy may be updated from time to time. The current version applies to payments made after the publication date.
10. Contact
For refund and payment questions, contact us at info@yrmenu.com.
This document is a general template and has not yet been reviewed by qualified legal counsel. Before using it on a live website, review it against payment provider rules, tax law, B2B SaaS practice and the laws of the relevant markets.