Terugbetalingsbeleid
Last updated: August 27, 2026
This Refund Policy explains the refund terms for YR Menu subscriptions, setup fees and related SaaS services.
1. General refund period
YR Menu customers may request a refund within 7 days from the payment date. Refund requests must be sent to info@yrmenu.com.
2. Refundable cases
| Situation | Refund eligibility | Explanation |
|---|---|---|
| New subscription | May be eligible | Reviewed if requested within 7 days from the payment date. |
| Service could not be activated technically | May be eligible | The issue must be caused by YR Menu and not resolved within a reasonable time. |
| Accidental double payment | Eligible | After verification, the duplicate payment is refunded or credited to the next period. |
| Used subscription period | Usually not eligible | After the 7-day period, refunds for an active used subscription period are generally not provided. |
| Custom development, custom design or setup service | Depends on the case | If work has started or been delivered, the payment may be non-refundable. |
3. Subscription cancellation
The customer may cancel the subscription at any time. Cancellation stops future renewals. Unless otherwise agreed in writing, the customer continues to access the service until the end of the current paid period.
4. Taxes and transaction fees
The refundable amount may depend on the payment provider, bank, card network, tax law and billing country. Uzbekistan VAT/QQS may apply for Uzbekistan billing, and international payments may be subject to the Turkish payment system and applicable tax rules.
5. Refund by payment method
Refunds are made to the original payment method where possible. Card payments in Uzbek soum are processed by Atmos. All other payments — in Turkish lira and international payments in other currencies — are processed by iyzico. Bank transfers are returned to the originating account. Refund timing depends on the payment provider and your bank.
Payments in Uzbek soum: for card payments processed by Atmos only a full refund is possible — the provider does not support partial refunds, so part of a paid period cannot be returned. If a refund is approved, the entire payment is returned and the corresponding subscription period ends. We request the refund from the provider on your behalf; it is not instant. For card payments in Uzbek soum, the payment provider can only reverse a payment until the end of the calendar month in which it was made. If a refund is approved after that period has closed, we return the amount by another method agreed with you — your right to request a refund within 7 days of payment is not affected.
6. Required information for refund requests
A refund request should include business name, payment date, payment method, invoice or transaction reference, reason for the request and contact details. Missing information may delay the review process.
7. Non-refundable cases
Refunds are not guaranteed for wrong menu data, incorrect prices, allergen mistakes, content errors, AI translations approved by the customer, third-party internet issues, customer device issues or unrelated third-party service issues.
8. Promotions and discounts
Promotional, discounted or special-offer subscriptions may have different refund terms. If specific campaign terms are shown on the offer page, those terms apply.
9. Policy changes
This Refund Policy may be updated from time to time. The current version applies to payments made after the publication date.
10. Contact
For refund and payment questions, contact us at info@yrmenu.com.